Payment

thenextsole is the definitive sneakers shopping platform, used by millions of shoppers globally to search and discover the world’s biggest and best selection of sneakers. As a search sneakers platform, we don’t stock or commercialise items, but our website will help you find what you’re looking for from multiple partners all over the world.

How can I pay on thenextsole?
Why do I see a pending charge for a cancelled / unsuccessful order?
Which currencies can I pay on retailer's site with?
Why did my payment fail?

How can I pay on thenextsole?

When shopping on thenextsole, you need to ensure that you have selected your location from the drop down country list on the side menu. Once your location has been selected, click on your prefered item: you will then be redirected to the retailer's website to complete your purchase, or be given the option to add the item directly to your whislist.

Why do I see a pending charge for a cancelled / unsuccessful order?

If your order has been unsuccessful or cancelled, you may have seen a pending charge on your account, which is a pre-authorisation. No funds were debited but instead temporarily put on “hold.” The pre-authorisation will clear and reflect back in your account within a few business days. Please note this will not appear as a refund: the pending charge will instead be cleared from your statement. Any pending charge will be cleared, however, if you have not received your funds within 5 business days, please contact the retailer Customer Care.

Which currencies can I pay on retailer's site with?

Prices are shown in local currency, depending on which domain you are browsing on. These prices are converted rates and may differ slightly with the retailer. The currency itself may also vary on the retailer's site. Kindly make sure to select your country and currency by using the drop down list on the side menu of thenextsole. This will display your country as well as the currency you will be paying in.

Why did my payment fail?

There are a few different reasons why your payment may have failed, such as the fact that incorrect payment details were provided or that your bank did not authorise the transaction.